Volvo Action Service

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Volvo Action Service

WHEN YOU STOP, WE START.

Equipment failure can be disastrous for any long-haul trucker. But there's a way to get back on the road quickly if problems arise.

Volvo Action Service offers round-the-clock roadside assistance to drivers anywhere in Canada and the United States. When a driver notifies Volvo Action Service, highly trained and knowledgeable staff members work to resolve issues. Their goal? Maximize your uptime by quickly scheduling and managing service, repairs, or any other issues out on the road. And they stay on the case until it is resolved to your satisfaction. That helps you get back on the road as quickly as possible, so you can take care of your load and your customers.

Call 1-800-52-VOLVO (1-800-528-6586) for complete Volvo Action Service customer support in three languages: English, French and Spanish.

Volvo Action Service utilizes MVASIST to communicate with dealer service personnel, Volvo support staff and our customers effectively and efficiently during a service event, sharing information and getting regular status alerts on planned and unplanned stops.

Login to Volvo Action Service's MVASIST.

Volvo Action Service Silver Level
This is provided for 2 years at no charge on new Volvo trucks and includes: 

  • Breakdown coverage and warranty/nonwarranty repairs.
  • No case fees on covered trucks.
  • Attractive case fees on noncovered equipment.
  • Scheduling of planned/unplanned service and repairs.
  • Parts location and expediting for needed repairs.
  • Hands-on management by Volvo Technicians.

Additional services available:

  • Arranging hotel accommodations. 
  • Credit card clearance.
  • Forwarding cash if extensive repairs are required. 
  • Arranging rental equipment. 
  • Load forwarding. 
  • Auditing repair bills.
  • Volvo Action Service Silver Level - Enabled Remote Support
      Driver Requested Auto Case Generation
       -  Customer Information
       -  Vehicle Information
       -  GPS LAT & Long
       -  VAS Driver Dash Messaging
      Diagnostic Fault Code Web Reporting
      High Priority Fault Code Prioritization
       - Customer Email Notification
       - Pre Case Generation
       - Auto Driver Messaging Requesting Driver Verification
  • Volvo Action Service Blue Level - Roadside & Parts Support
      -  Roadside Service 1-800-52VOLVO
      -  No Charge Case Management (Tractor or Truck Only)
      -  Repair Follow-up
      -  Schedule planned / non Planned Services & Repair
      -  Emergency Parts Expediting Management
      -  Customer Internet Case Management Access
  • Remote Service

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Hours of Operation
Service
M-F7:00 a.m.7:00 p.m.
Sat.7:00 a.m.3:30 p.m.
Sun.Closed
Sales
M-F8:00 a.m.5:30 p.m.
Sat.8:00 a.m.Noon
Sun.Closed
Parts
M-F7:00 a.m.7:00 p.m.
Sat.7:30 a.m.3:30 p.m.
Sun.Closed

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